Cancellation Policy

This Cancellation Policy explains how orders placed on https://fantasticshop.in can be cancelled by you (the customer) or by us (Fantastic Shop).

1. Cancellation by Customer

Before Shipment
- Orders can be cancelled free of charge at any time before the product is dispatched from our warehouse
- To cancel, email us at support@fantasticshop.in with your Order ID, or call us at 9996498973
- Cancellation requests received before dispatch are processed within 24 hours

After Shipment
- Once your order has been dispatched, it cannot be cancelled through this policy
- If you no longer want the product after dispatch, you may refuse delivery at the doorstep, after which the package will be returned to us
- Once we receive the returned package, a refund will be processed as per our Refund Policy

2. Cancellation by Fantastic Shop

We reserve the right to cancel any order under the following circumstances:
- Product is out of stock or unavailable
- Pricing, description, or product information errors
- Suspected fraudulent or unauthorized activity
- Delivery to the customer's address is not serviceable
- Failure to verify customer details (especially for high-value orders)
- Multiple failed delivery attempts due to incorrect or incomplete address

If we cancel your order, you will be notified via email and/or SMS, and a full refund will be initiated.

3. Refund for Cancelled Orders

- Prepaid orders: Refunds are processed within 3–5 business days to the original payment method. Your bank may take an additional 5–7 business days to credit the amount.
- COD orders: Since no payment was collected, no refund is required for cancellations before dispatch.

4. Partial Cancellation

If your order contains multiple items and only some are unavailable, we will:
- Ship the available items
- Cancel the unavailable items
- Refund the amount for the cancelled items as per the Refund Policy

 5. Contact Us

For cancellation-related queries:
- Email: support@fantasticshop.in
- Phone: 9996498973
- Business Hours: Monday to Friday, 10:00 AM to 5:00 PM IST