Privacy Policy

Fantastic Shop ("we", "our", "us") values the trust you place in us and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from https://fantasticshop.in (the "Site").

1. Information We Collect

a) Personal Information
When you place an order, register, subscribe, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by our payment gateway, not stored by us)
- Order history and customer preferences

b) Automatically Collected Information
When you browse our Site, we automatically collect:
- IP address and browser type
- Device information (operating system, device model, screen resolution)
- Pages visited, time spent, and click patterns
- Referring website or search terms
- Cookies and similar tracking data

2. How We Use Your Information

We use the collected information to:
- Process, fulfill, and deliver your orders
- Send order confirmations, invoices, shipping updates, and delivery notifications
- Provide customer support and respond to your inquiries
- Process refunds, returns, and cancellations
- Detect and prevent fraud, abuse, and unauthorized activities
- Send promotional emails or offers (only if you have opted in)
- Improve our Site, products, and overall customer experience
- Comply with applicable legal and regulatory obligations

3. Payment Information

- We **do not store** your credit card, debit card, UPI, or net banking details on our servers
- All payments are processed through PCI-DSS compliant payment gateways including Razorpay
- Payment information is encrypted in transit and handled directly by the gateway provider

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with:
- Logistics partners (Delhivery, DTDC, Blue Dart, Shiprocket, etc.) — only the name, address, and contact required for delivery
- Payment gateway (Razorpay) — to process and verify transactions
- Legal authorities when required by law, court order, or government regulation
- \Service providers who help us operate our business (e.g., email marketing tools, analytics platforms) under strict confidentiality agreements

5. Cookies and Tracking

Our Site uses cookies and similar technologies to:
- Remember items in your shopping cart
- Analyze Site traffic and user behavior
- Personalize your shopping experience
- Enable certain features and functionality

You may disable cookies through your browser settings, though some features of the Site may not function properly.

6. Data Security

We implement reasonable security practices including:
- SSL encryption for all data transmissions
- Secure servers with restricted access
- Regular security reviews

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

- Order and transaction information is retained for as long as required under applicable tax, accounting, and legal regulations
- Marketing data is retained until you opt out or request deletion
- You may request deletion of your data by emailing us, subject to legal retention obligations

8. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (where legally permissible)
- Opt out of marketing communications at any time
- Withdraw consent previously given

To exercise any of these rights, email us at support@fantasticshop.in.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately for removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date". Continued use of the Site after changes constitutes acceptance of the updated policy.

## 13. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your personal information:
- Email: support@fantasticshop.in
- Phone: 9996498973
- Business Hours: Monday to Friday, 10:00 AM to 5:00 PM IST